Shipping policy
Shipping Policy
Processing and Shipping Times
We are committed to delivering your order promptly. All orders are processed and shipped within 2-5 business days. Shipping times vary depending on your location and the shipping method selected at checkout.
Split Shipments
To ensure faster delivery, items in your order may be shipped separately. This is especially common for orders containing products from different categories or facilities. You will receive a separate tracking number for each shipment.
Estimated Delivery Times
After your order has been processed, the estimated delivery times are as follows:
- United States: 3-5 business days.
- Canada: 5-10 business days.
- International: 10-20 business days.
Please note: Delivery times may vary due to unforeseen circumstances such as customs delays, natural disasters, or carrier-related issues.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of the items ordered. We strive to keep shipping rates affordable while ensuring timely delivery of your products.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status of your shipment.
Lost or Delayed Packages
While we work with trusted shipping carriers, we are not responsible for delays caused by the carrier. If your package is delayed or lost:
- Check your tracking information for updates.
- Contact the shipping carrier directly to file a claim.
- If the issue cannot be resolved with the carrier, please reach out to us at rinzler.moto@gmail.com with your order number and tracking details for further assistance.
Customs and Import Taxes
For international orders, additional customs or import taxes may apply. These fees are the responsibility of the customer and are not included in the product or shipping costs. We recommend checking with your local customs office for more information.
Address Errors or Undeliverable Packages
Ensure that your shipping address is correct at checkout. If a package is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery. If you notice an error in your shipping address, contact us immediately at rinzler.moto@gmail.com within 24 hours of placing your order.
No Delivery Guarantee
We aim to deliver your products within the estimated timeframes, but delivery dates are not guaranteed. Circumstances beyond our control, such as weather conditions or carrier issues, may cause delays.
Contact Us
For questions regarding shipping or to report an issue, please contact us at rinzler.moto@gmail.com. We’re here to assist you!
Thank you for choosing us. We appreciate your business and look forward to delivering your order with care.